Returns & Exchanges

At Mélusine Paris, we want you to be completely satisfied with your beauty rituals. If you are not happy with your purchase, you can return any unopened and unused items within 14 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer concierge team at [email protected] with your order number and the reason for your return.

• 2.
  Prepare the Package

  Securely place the unused items in their original packaging, ensuring all protective seals are intact to qualify for a refund.

• 3.
  Ship the Items

  Affix the provided return label to your parcel and drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.